Returns & Exchanges

At Laboratorium SVR, we want you to be completely satisfied with your skincare journey. If a product does not meet your expectations, we offer a 30-day return policy for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via the online portal or email with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt.

• 4.
  Quality Check and Refund

  Once our laboratory team verifies the condition of the returned products, your refund will be processed to your original payment method within 5-7 business days.