Frequently Asked Questions

Everything you need to know about your SVR skincare journey.

Are SVR products suitable for sensitive skin?

Yes, Laboratorium SVR specializes in dermatological skincare formulated specifically for sensitive and fragile skin, ensuring high tolerance and efficacy.

What are your shipping rates and delivery times?

We offer standard and express shipping. Delivery typically takes 3-5 business days for domestic orders, with free shipping available on orders over a certain threshold.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns for unopened and unused products within 14 days of delivery. Please contact our customer service team to initiate the return process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized secure payment options depending on your region.

Are your products tested on animals?

Laboratorium SVR complies with European regulations, which strictly prohibit animal testing for cosmetic products and their ingredients.